Privacy Notice

About this Privacy Notice

We, at SpaceK, provide this Privacy Notice to users who use or are considering using our products and services. This notice describes how we collect and process your personal data when, for example, you visit our websites, use our mobile application, or utilize our services. Among other things, it explains your rights regarding your personal data and how to contact us.

Terminology We Use in This Privacy Notice

SpaceK / We: Refers to SpaceK Group entities and affiliated companies as described in "About our Company."
Platform: Any websites, mobile apps, or other technologies we provide for space booking services.
Partner: Entities we collaborate with for expanded booking options, like banks or other brands.
User: Anyone using or considering our venue-related products or services.
Venue: One or more locations available via our platform—e.g., chalet, hall, meeting room.
Venue Provider: A third-party provider of the venue (hotel, chalet, conference room, etc.) available through our platform.
Booking: Online booking, request, or payment for a venue.

Personal Data We Collect and Process

Personal Data You Provide to Us

When booking a venue, you may be asked to provide your name, email address, phone number, address, payment info, preferences, or access requirements. We also collect data when you contact customer service or engage with us on social media.

  • Save venue items to a list.
  • Submit reviews.
  • Create a user account to manage preferences, upload documents, and ease future bookings.

If you use a mobile device, you may grant us access to your location or other data for better service delivery.

Personal Data You Provide About Others

You may provide data on other users (e.g., for a group booking). If you have a SpaceK for Business account, you can maintain an address book for ease of booking. If you share others' information, it's your responsibility to ensure they’re aware and understand how their data is used.

Personal Data We Collect Automatically

We collect certain data when you use our site or app, even without booking: clicks, page views, device info, crash data, data from third-party platforms, and chat or email conversations with venue providers. We use cookies and analytics tools and may link data across devices and visits—even if you're not logged in.

Personal Data We Receive from Other Sources

We receive data from business partners, venue providers, third-party services (like social media or payment processors), and public sources (such as fraud prevention).

Purposes of Collecting and Processing Your Personal Data

  • Venue bookings and reminders.
  • Customer service and multilingual support.
  • Account management and preference storage.
  • Personalization and venue recommendations.
  • Marketing with opt-out options.
  • Analytics and service improvement.
  • Fraud prevention and security.
  • Legal compliance.

Legal Bases for Processing Your Personal Data

  • Contractual necessity.
  • Legitimate interests.
  • Consent (withdrawable anytime).
  • Legal obligations.

To object to any data processing, contact us at: support@spacek.co

How We Share Personal Data Within SpaceK

We may share data across SpaceK for customer service, analytics, customized offers, legal compliance, technical support, and hosting.

How We Share Personal Data with Third Parties

1. Venue Providers

We share booking details with venue providers. They may process your data independently. Please read their privacy policies where available.

2. Third-Party Service Providers

These include customer support, market research, fraud detection, payment processors, and insurance partners.

3. Marketing Services

We share limited data with advertising partners using techniques like hashed emails to ensure relevance.

4. Authorities

Data may be shared with law enforcement, tax, or government agencies for legal compliance, fraud prevention, or dispute resolution.

How We Protect Personal Data

We use comprehensive security measures such as encryption, security training, fraud monitoring, restricted access, and ongoing audits. Data is retained only as needed for services, fraud prevention, legal compliance, and disputes.

How You Can Protect Your Personal Data

  • Use strong passwords and two-factor authentication.
  • Use unique passwords across platforms.
  • Read our articles on phishing and online fraud prevention.
  • Contact support@spacek.co if you suspect fraud.

How We Protect Visitor Data

We scan our website for vulnerabilities, use secured networks, encrypt sensitive data via SSL, process transactions through secure gateways, and restrict access to authorized personnel only.